Smart Serve Practice Test 5

Smart Serve Practice Test 5 Questions and Answers

The complete questions, correct answers, and explanations are provided below for study and search access. Start the interactive test above when you are ready to answer them one at a time.

1. Alcohol and the BodyQuestion 1

   You pour a guest a 250 ml glass of 13% wine, then top her up with another 142 ml of the same wine. How many standard drinks has she had?

   1. A

      Option A: About 2

   2. B

      Option B: About 2.5

   3. C

      Option C: About 3

      Correct answer
   4. D

      Option D: About 3.5

   Explanation

   The 250 ml glass is about 1.9 standard drinks and the 142 ml top up adds about 1.1, for about 3 in total. Top ups are easy to miss because the glass never leaves the table. Count the wine you pour, not the glasses you set down.

2. Alcohol and the BodyQuestion 2

   A guest orders a 355 ml hard seltzer at 7% and points out that the can is one serving. How many standard drinks is it?

   1. A

      Option A: 1

   2. B

      Option B: About 1.5

      Correct answer
   3. C

      Option C: About 2

   4. D

      Option D: About 2.5

   Explanation

   355 ml at 7% holds about 24.9 ml of pure alcohol, which is about 1.5 standard drinks. One container is not the same thing as one standard drink, and the number of standard drinks varies widely from product to product. Work the count out from the volume and the strength printed on the can.

3. Alcohol and the BodyQuestion 3

   A guest switches from whisky to beer and tells you the beer will not affect him the same way. What is the right response?

   1. A

      Option A: Alcohol has the same effect whichever drink it comes in

      Correct answer
   2. B

      Option B: Beer affects you more slowly because of the bubbles

   3. C

      Option C: Beer is safer because it is fermented

   4. D

      Option D: Spirits affect the brain and beer affects the stomach

   Explanation

   Alcohol has the same effect no matter which alcoholic beverage you drink, so what counts is the number of standard drinks. Switching from spirits to beer changes the taste and the glass, not the alcohol. A 568 ml pint of 5% beer is about 1.7 standard drinks, more than the 43 ml shot he was drinking. Alcohol reaches the brain whichever drink carries it.

4. Alcohol and the BodyQuestion 4

   A regular tells you wine is gentler on her than gin, so she can drink more of it. How do you count her wine?

   1. A

      Option A: Wine counts for less because it is fermented

   2. B

      Option B: Wine counts for more because it goes down faster

   3. C

      Option C: Wine counts the same way, by standard drinks

      Correct answer
   4. D

      Option D: Wine only counts once she finishes the bottle

   Explanation

   Alcohol has the same effect whichever beverage carries it, so wine converts to standard drinks the same way gin does. A 250 ml glass of 13% wine is about 1.9 standard drinks, close to two 43 ml shots of 40% gin. Fermented drinks are weaker per millilitre, and the pours are much bigger, so the alcohol evens out.

5. Alcohol and the BodyQuestion 5

   A guest has had three 43 ml shots of 40% tequila. He orders a 568 ml pint of 5% beer and says he is slowing down. What is true about that switch?

   1. A

      Option A: The beer will not add to his impairment

   2. B

      Option B: Beer cancels out the spirits he already drank

   3. C

      Option C: Switching drinks resets his standard drink count

   4. D

      Option D: Only his running total of standard drinks matters

      Correct answer

   Explanation

   Alcohol acts the same whatever the drink, so the beer adds to what he has already had. The three shots are about 3 standard drinks and the pint adds about 1.7, for about 4.7. No drink cancels out another, and changing beverage does not restart your count.

6. Laws and LiabilityQuestion 6

   You serve draught beer in 18 oz glasses. The standard serving in the regulation is 12 oz. What is the lowest price for your glass of draught?

   1. A

      Option A: $2.00

   2. B

      Option B: $2.40

   3. C

      Option C: $2.68

   4. D

      Option D: $3.00

      Correct answer

   Explanation

   Scale the $2.00 floor by the size of the glass. An 18 oz glass is one and a half standard 12 oz servings, so the floor is one and a half times $2.00, which is $3.00. Subsection 26 (2) of the licensing regulation (O. Reg. 746/21) requires that proportional change for any serving that differs from the standard size. The $2.00 figure applies only to a 12 oz serving.

7. Laws and LiabilityQuestion 7

   Which statement about the minimum drink prices in section 26 of the licensing regulation (O. Reg. 746/21) is correct?

   1. A

      Option A: Taxes are added on top of the minimum amounts

   2. B

      Option B: The minimum amounts include all applicable taxes

      Correct answer
   3. C

      Option C: The minimums apply only to spirits

   4. D

      Option D: The minimums apply only during advertised promotions

   Explanation

   Section 26 of the licensing regulation (O. Reg. 746/21) states the amounts including all applicable taxes, so the floor is the total price the patron pays. The floor applies to every serving of liquor, at all times. It is not limited to spirits, and it does not switch on only for promotions.

8. Laws and LiabilityQuestion 8

   A promoter tells you the Liquor Licence and Control Act, 2019 sets a one dollar floor on drink prices. Where does the minimum price rule actually live?

   1. A

      Option A: In the Liquor Licence and Control Act, 2019, section 26

   2. B

      Option B: In the licensing regulation (O. Reg. 746/21), section 26

      Correct answer
   3. C

      Option C: In the General regulation (O. Reg. 745/21), section 26

   4. D

      Option D: In a by-law passed by your municipality

   Explanation

   Minimum prices sit in section 26 of the licensing regulation (O. Reg. 746/21), which is a condition of every licence to operate a liquor consumption premises. The Act sets the broad prohibitions and leaves this detail to the regulation. Section 26 of the General regulation (O. Reg. 745/21) is a different rule, which lists the hospitals police may take an intoxicated person to. Municipalities do not set drink prices.

9. Laws and LiabilityQuestion 9

   Under subsection 26 (3) of the licensing regulation (O. Reg. 746/21), what is the standard serving size for wine, other than cider?

   1. A

      Option A: 29 mL (1 oz)

   2. B

      Option B: 85 mL (3 oz)

   3. C

      Option C: 142 mL (5 oz)

      Correct answer
   4. D

      Option D: 341 mL (12 oz)

   Explanation

   The regulation sets 142 mL (5 oz) as the standard serving of wine other than cider. The other three sizes are on the same list: 29 mL for spirits, 85 mL for fortified wine, and 341 mL for beer, cider or a cooler. Learn the four sizes together, because the minimum price of any pour is scaled from them.

10. Laws and LiabilityQuestion 10

    On an ordinary Tuesday, between which hours may a liquor sales licensee sell and serve liquor?

    1. A

       Option A: 11 a.m. to 1 a.m. the following day

    2. B

       Option B: 9 a.m. to 2 a.m. the following day

       Correct answer
    3. C

       Option C: 10 a.m. to 3 a.m. the following day

    4. D

       Option D: Noon to 2 a.m. the following day

    Explanation

    Section 31 of the licensing regulation (O. Reg. 746/21) sets the sale and service window at 9 a.m. to 2 a.m. the next day. The one date with different hours is December 31. Do not confuse this section 31 with section 31 of the Liquor Licence and Control Act, 2019, which is about being intoxicated in a public place.

11. Laws and LiabilityQuestion 11

    It is December 31 and your bar is full. When must sale and service stop?

    1. A

       Option A: 2 a.m. on January 1, the same as any other night

    2. B

       Option B: Midnight, when the new year starts

    3. C

       Option C: 3 a.m. on January 1

       Correct answer
    4. D

       Option D: 4 a.m. on January 1

    Explanation

    Section 31 of the licensing regulation (O. Reg. 746/21) gives December 31 its own window: 9 a.m. on December 31 to 3 a.m. on January 1. That is the only date in the year with a built in extension. Any other extension has to come from the Registrar for an event of significance.

12. Checking ID and MinorsQuestion 12

    A new server asks whether ID checks are optional when the bar gets busy. What does the licensing regulation say?

    1. A

       Option A: The licensee must ensure ID is checked before serving anyone under 19

       Correct answer
    2. B

       Option B: ID checks are a good idea, but they carry no legal force

    3. C

       Option C: ID checks are required by law, but only after 9 p.m. each night

    4. D

       Option D: ID checks are required by law, but only when the order is spirits

    Explanation

    The licensee must ensure an ID check before liquor is sold or served to a person who appears under 19. Section 9 (2) of O. Reg. 746/21 (Licensing) makes that a condition of every licence. A busy room does not suspend a licence condition. The regulation sets no time of day and no drink type for the check. The AGCO puts it the same way: check ID every time for anyone who appears underage.

13. Checking ID and MinorsQuestion 13

    Your bar has a house rule: card anyone who looks under 30. A new server asks what the law itself requires. What is the legal trigger for an ID check?

    1. A

       Option A: An ID check for every customer, every time

    2. B

       Option B: An ID check for a person who appears to be under 19

       Correct answer
    3. C

       Option C: An ID check for a person who appears to be under 25

    4. D

       Option D: An ID check for a person who appears to be under 30

    Explanation

    Section 9 (2) of O. Reg. 746/21 (Licensing) sets the trigger at a person who appears to be under 19. A house rule at 25 or 30 goes beyond the regulation, and that is allowed. The legal line itself stays at 19. The regulation does not require you to card every customer. Watch for exam options that swap 19 for a house-policy age.

14. Checking ID and MinorsQuestion 14

    A guest who appears about 17 orders a cider. He says his licence is in the car and offers to tell you his birthdate instead. What must you do?

    1. A

       Option A: Serve him if the birthdate he gives works out to 19 or older

    2. B

       Option B: Serve him now and check the card before he leaves

    3. C

       Option C: Refuse the sale until you inspect an item of identification

       Correct answer
    4. D

       Option D: Serve him if a friend at the table confirms his age

    Explanation

    Section 9 (2) of O. Reg. 746/21 (Licensing) requires the ID inspection first. It comes before liquor is sold or served to a person who appears under 19. A spoken birthdate, a promise to fetch the card, and a friend's word are not an item of identification. If he brings the licence back and it checks out, you can serve him then. Serving first breaks the licence condition and the Act's ban on serving a person who appears under 19.

15. Checking ID and MinorsQuestion 15

    Four friends order a round of beers. Three show valid licences. The fourth appears about 17 and cannot produce any ID. What do you do?

    1. A

       Option A: Serve all four, because three of them proved their age

    2. B

       Option B: Serve the round now and check the fourth guest's ID when he drinks

    3. C

       Option C: Serve the fourth guest a smaller drink

    4. D

       Option D: Serve the three who showed ID and refuse the fourth guest

       Correct answer

    Explanation

    Serve the guests whose ID you inspected, and refuse the one who appears under 19 with no ID. Section 9 (2) of O. Reg. 746/21 (Licensing) requires an inspection before service. Watch the table afterwards. Section 33 (2) also bans you from letting him drink from another guest's glass. Three good IDs say nothing about the fourth guest. A smaller drink is still liquor.

16. Checking ID and MinorsQuestion 16

    The licensing regulation defines an item of identification. What must that document have?

    1. A

       Option A: A photo, a date of birth, and a government or LCBO issuer

       Correct answer
    2. B

       Option B: Just a photograph of the person, together with a handwritten signature

    3. C

       Option C: A date of birth and a home address, whether or not it includes a photo

    4. D

       Option D: Any card issued by a school, an employer, or an actual level of government

    Explanation

    Section 9 (1) of O. Reg. 746/21 (Licensing) sets three parts for an item of identification. The document includes a photograph of the person. It states the person's date of birth. It reasonably appears to have been issued by a government or the LCBO. A signature, an address, or a school card does not satisfy the definition. The AGCO says it in plainer words: never accept ID without a photo.

17. Responsible Service and RefusalQuestion 17

    A guest with slurred speech, red eyes, and an unsteady walk insists she has had only two drinks. What does section 32 of the Liquor Licence and Control Act, 2019 make you act on?

    1. A

       Option A: The number of drinks she says she has had

    2. B

       Option B: How she appears to you now

       Correct answer
    3. C

       Option C: Her body size and how recently she ate

    4. D

       Option D: Whether she plans to drive home

    Explanation

    Section 32 bans selling or supplying liquor to a person who is or appears to be intoxicated, so what you can see settles the question. Her own count proves nothing, and you cannot check it. Health Canada does name body size and food among the factors that change how alcohol affects a person, and neither one is the legal test. How she gets home matters for her safety, and it does not decide whether you may serve her.

18. Responsible Service and RefusalQuestion 18

    Which of these does the AGCO information sheet NOT list as a sign of intoxication?

    1. A

       Option A: The smell of alcohol on a guest's breath

       Correct answer
    2. B

       Option B: Bloodshot eyes

    3. C

       Option C: Noticeably shallow breathing

    4. D

       Option D: Sweating that does not fit the temperature

    Explanation

    The AGCO information sheet lists speech volume, fine and gross motor control, pace of speech, alertness, sweating, red eyes, enunciation, breathing, and tiredness. The smell of alcohol is not on that list, and it tells you only that someone drank, not how the alcohol has affected them. The other three options appear on the sheet by name.

19. Responsible Service and RefusalQuestion 19

    You have ceased service to a guest with multiple signs of intoxication. He orders a large meal and says he will be fine once he eats. What do the sources support?

    1. A

       Option A: Serve him alcohol again once he finishes the meal

    2. B

       Option B: Serve alcohol with the meal, because food slows absorption

    3. C

       Option C: Keep the refusal, and offer him food and water

       Correct answer
    4. D

       Option D: Serve him half measures alongside the meal

    Explanation

    The AGCO information sheet says to cease serving alcohol to a patron with multiple signs under any circumstances, so a meal does not reopen service. Food is still the right offer, because the sheet lists food, water, and low-alcohol or non-alcoholic drinks at every tier. Food delays how fast new alcohol is absorbed, and Health Canada says the alcohol already in his blood circulates until his liver removes it.

20. Responsible Service and RefusalQuestion 20

    The AGCO information sheet gives a purpose for its management of intoxication techniques. What is that purpose?

    1. A

       Option A: To reduce the likelihood of injury and damage

       Correct answer
    2. B

       Option B: To collect evidence for a later court case

    3. C

       Option C: To sober the guest up before he leaves

    4. D

       Option D: To recover the cost of the drinks already served

    Explanation

    The AGCO information sheet says to use management of intoxication techniques to reduce the likelihood of injury and damage. It gives a safe way home and calling the police as its examples. Nothing on the sheet is about evidence or money. You cannot sober a guest up either, because Health Canada says alcohol circulates until the liver eliminates it.

21. Responsible Service and RefusalQuestion 21

    At 8 p.m. a guest speaks clearly and walks steadily. By 10 p.m. her eyes are bloodshot, she fumbles putting her card back in her wallet, and her breathing looks noticeably slower than yours. What does this pattern give you?

    1. A

       Option A: One sign, because the change came on slowly

    2. B

       Option B: Nothing, because she was steady earlier in the night

    3. C

       Option C: Multiple signs, so service ceases

       Correct answer
    4. D

       Option D: Proof of her blood alcohol level

    Explanation

    The second observation holds three signs: bloodshot eyes, fumbling to put her card away, and breathing that is noticeably slower than the person watching her. That is the AGCO information sheet's multiple-signs tier, which says to cease service under any circumstances. Her steady behaviour at 8 p.m. is the baseline that makes the change visible, so it is a reason to act rather than to wait. No observation gives you a blood alcohol number.

22. Responsible Service and RefusalQuestion 22

    What does section 32 of the Liquor Licence and Control Act, 2019 prohibit?

    1. A

       Option A: Selling liquor to a guest who has had more than three drinks

    2. B

       Option B: Selling liquor to a guest who refuses to show any valid identification

    3. C

       Option C: Selling liquor after midnight and before 9 a.m., anywhere in the province

    4. D

       Option D: Selling or supplying liquor to a guest who is or appears to be intoxicated

       Correct answer

    Explanation

    Section 32 says no person shall sell or supply liquor or permit liquor to be sold or supplied to any person who is or appears to be intoxicated. It names no drink count and no clock. Identification belongs to section 33, which deals with age rather than intoxication.

23. Responsible Service and RefusalQuestion 23

    Why do the words "or appears to be" matter in section 32 of the Liquor Licence and Control Act, 2019?

    1. A

       Option A: They let you serve a guest who denies being intoxicated

    2. B

       Option B: They apply only to guests you have served before

    3. C

       Option C: They mean the ban rests on how the guest appears to you

       Correct answer
    4. D

       Option D: They require a breath test before you may refuse service

    Explanation

    Section 32 covers a person who is or appears to be intoxicated, so appearance alone triggers the ban and nobody needs to prove a blood alcohol level. That is why the AGCO information sheet trains you on visible signs. A denial does not change what you can see, and no source asks a server to run a test.

24. Delivery and Special SituationsQuestion 24

    At the door the customer slurs his words and sways on his feet. His ID is valid and shows he is 24. What do you do?

    1. A

       Option A: Complete the delivery, because he already paid online

    2. B

       Option B: Complete the delivery, because his ID proves he is over 19

    3. C

       Option C: Refuse the delivery and keep the liquor

       Correct answer
    4. D

       Option D: Leave the order at the door and walk away

    Explanation

    You must not supply or deliver liquor to anyone who is or appears to be intoxicated, so refusing is the only option here. Valid ID answers the age question, not the intoxication question. Payment does not create a right to receive the liquor. Leaving the order at the door still delivers it to an intoxicated person.

25. Delivery and Special SituationsQuestion 25

    A customer who looks young offers you one of the following at the door. Which one meets the AGCO test for valid ID?

    1. A

       Option A: An Ontario driver's licence that expired last year

    2. B

       Option B: A Canadian passport

       Correct answer
    3. C

       Option C: A college student card with a photo and a birth date

    4. D

       Option D: A birth certificate with no photo

    Explanation

    A Canadian passport is on the AGCO list of acceptable ID, and it carries both a photo and a birth date. The expired licence fails because valid ID must be current. A college card is not issued by a government or the LCBO. A birth certificate has no photo, so you cannot match it to the person in front of you.