Smart Serve Practice Test 2

Smart Serve Practice Test 2 Questions and Answers

The complete questions, correct answers, and explanations are provided below for study and search access. Start the interactive test above when you are ready to answer them one at a time.

1. Alcohol and the BodyQuestion 1

   Your menu lists a 142 ml glass of 12% wine and a 43 ml shot of 40% whisky. A guest says the shot must hit harder because it is stronger. What do you tell him?

   1. A

      Option A: The shot holds more alcohol because it is 40%

   2. B

      Option B: The wine holds more alcohol because the glass is bigger

   3. C

      Option C: Both hold about the same alcohol, one standard drink each

      Correct answer
   4. D

      Option D: Spirits are counted differently from wine

   Explanation

   Both pours hold about 17 ml of pure alcohol, so both are one standard drink. The shot is stronger and much smaller, the wine is weaker and much bigger, and the alcohol works out the same. Strength on its own never gives you the count, and neither does glass size. You need both numbers.

2. Alcohol and the BodyQuestion 2

   A new server reads that a standard drink is 17.05 ml or 13.45 g and thinks those are two different drink sizes. What is the correct reading?

   1. A

      Option A: 17.05 ml applies to beer and 13.45 g applies to spirits

   2. B

      Option B: They are the same amount of pure alcohol, measured by volume and by weight

      Correct answer
   3. C

      Option C: 13.45 g is a smaller drink for people who weigh less

   4. D

      Option D: 17.05 ml is the Ontario figure and 13.45 g is the national figure

   Explanation

   17.05 ml and 13.45 g describe one amount of pure alcohol in two units, volume and weight. One standard drink is that amount in any beverage, so there is no separate size for beer or for spirits. The amount does not change with the drinker's body weight. Canada uses one national figure, and Ontario has no different one.

3. Alcohol and the BodyQuestion 3

   Two bottles on your shelf are the same size, 341 ml. One is 5% alcohol and the other is 7.5%. How many standard drinks are in the 7.5% bottle?

   1. A

      Option A: One, because the bottle is the same size

   2. B

      Option B: About 2

   3. C

      Option C: About 2.5

   4. D

      Option D: About 1.5

      Correct answer

   Explanation

   341 ml at 7.5% holds about 25.6 ml of pure alcohol, and 25.6 divided by 17.05 is about 1.5 standard drinks. Container size on its own never gives you the count, because you also need the strength. The 5% bottle is the one that lands at exactly one standard drink.

4. Alcohol and the BodyQuestion 4

   You pour a 568 ml pint of 5% draught beer. How many standard drinks have you served?

   1. A

      Option A: About 1

   2. B

      Option B: About 1.4

   3. C

      Option C: About 1.7

      Correct answer
   4. D

      Option D: About 2.3

   Explanation

   568 ml at 5% holds 28.4 ml of pure alcohol, and 28.4 divided by 17.05 is about 1.7 standard drinks. One standard drink of beer is the smaller 341 ml bottle at 5%. Counting the pint as a single drink undercounts the guest by more than half a standard drink. A 473 ml can at 5% is the pour that comes to about 1.4.

5. Alcohol and the BodyQuestion 5

   A guest orders one 473 ml tall can of 8% craft beer. How many standard drinks are in that can?

   1. A

      Option A: About 1.4

   2. B

      Option B: About 2.2

      Correct answer
   3. C

      Option C: About 1

   4. D

      Option D: About 3

   Explanation

   473 ml at 8% holds about 37.8 ml of pure alcohol, which is about 2.2 standard drinks. The can arrives as a single beer, so it is easy to count as one. That same 473 ml can at 5% would be about 1.4 standard drinks, and the extra strength adds the rest.

6. Laws and LiabilityQuestion 6

   A table buys a bottle of wine and leaves half of it. One guest, who is clearly intoxicated, asks you to cork it so he can take it home. What do you do?

   1. A

      Option A: Cork the bottle and hand it over right away, since the whole bottle is already paid for

   2. B

      Option B: Refuse, because subsection 39 (3) of the licensing regulation bars an intoxicated patron from removing it

      Correct answer
   3. C

      Option C: Refuse, because no wine may ever legally leave a licensed premises once served

   4. D

      Option D: Cork it and hand it over, because takeout hours do not end until 11 p.m.

   Explanation

   Subsection 39 (3) of the licensing regulation (O. Reg. 746/21) says the licensee shall not permit a patron who is or appears to be intoxicated to remove wine from the licensed premises. Payment does not change that. Wine can leave a licensed premises in other cases, such as a resealed bottle for a sober patron. The clock is not the problem here, the patron's condition is.

7. Laws and LiabilityQuestion 7

   Your manager tells you to serve a regular who is obviously intoxicated, because he tips well. What is the right call?

   1. A

      Option A: Serve him, because the manager carries the liability

   2. B

      Option B: Serve him a light beer instead of spirits, since it is weaker

   3. C

      Option C: Serve him a shot with a glass of water on the side

   4. D

      Option D: Refuse, because section 32 of the Act binds you personally

      Correct answer

   Explanation

   Section 32 of the Liquor Licence and Control Act, 2019 applies to any person who sells or supplies the liquor, so the server who pours is caught by it. A manager's instruction is not a defence. Switching to a weaker drink or adding water still supplies liquor to an intoxicated person.

8. Laws and LiabilityQuestion 8

   Under section 32 of the Liquor Licence and Control Act, 2019, what is the test for refusing a sale?

   1. A

      Option A: A blood alcohol concentration of 0.08 or higher

   2. B

      Option B: The number of drinks the patron says they have had

   3. C

      Option C: Whether the person is intoxicated or appears to be intoxicated

      Correct answer
   4. D

      Option D: Whether the patron plans to drive home

   Explanation

   The words of section 32 of the Liquor Licence and Control Act, 2019 are is or appears to be intoxicated, so what you observe decides the call. A blood alcohol number belongs to impaired driving law and has no place in this decision. A patron's own count is unreliable. Driving plans matter for the patron's safety, but they are not the legal test for the sale.

9. Laws and LiabilityQuestion 9

   Section 31 of the Liquor Licence and Control Act, 2019 covers a place to which the general public is invited or permitted access. Which of these is such a place?

   1. A

      Option A: A guest's hotel room during an overnight stay

   2. B

      Option B: A private home during a family dinner

   3. C

      Option C: A sealed delivery van on the road

   4. D

      Option D: The dining room of your restaurant during service

      Correct answer

   Explanation

   Your dining room is open to the public during service, so a patron in an intoxicated condition there is caught by section 31 of the Liquor Licence and Control Act, 2019. Hotel rooms and private homes are not places the general public is invited to. The section also covers the shared parts of a residence, such as a hallway or lobby used by several dwellings.

10. Laws and LiabilityQuestion 10

    Which rule bans a licensee from engaging in or permitting practices that may tend to encourage patrons' immoderate consumption of liquor?

    1. A

       Option A: Section 24 of the licensing regulation (O. Reg. 746/21)

       Correct answer
    2. B

       Option B: Section 24 of the General regulation (O. Reg. 745/21)

    3. C

       Option C: Section 31 of the Liquor Licence and Control Act, 2019

    4. D

       Option D: Section 29 of the Liquor Licence and Control Act, 2019

    Explanation

    Section 24 of the licensing regulation (O. Reg. 746/21) is the immoderate consumption rule, and it is the parent rule for most promotion limits. Two regulations have a section 24, so read the number with the name. Section 24 of the General regulation (O. Reg. 745/21) sets out the pregnancy warning sign. Section 31 of the Act covers intoxication, and section 29 covers advertising.

11. Laws and LiabilityQuestion 11

    A promoter pitches your bar a Thursday night: two for one cocktails from 9 p.m. to 11 p.m., posted at the door. What is the answer?

    1. A

       Option A: Run it, as long as each cocktail stays above the minimum price

    2. B

       Option B: Run it, as long as the offer is posted for every patron

    3. C

       Option C: Refuse, because a drink price may not depend on buying another drink

       Correct answer
    4. D

       Option D: Refuse, unless the promoter clears it with the Registrar first

    Explanation

    The Registrar's pricing directives ban a difference in liquor price that depends on another liquor purchase, and they name two for one drinks as prohibited under all circumstances. Posting the offer or clearing the minimum price does not save it. The Registrar does not approve promotions one at a time. The parent rule is section 24 of the licensing regulation (O. Reg. 746/21), which bans practices that may tend to encourage immoderate consumption.

12. Laws and LiabilityQuestion 12

    Which of these drink offers is allowed?

    1. A

       Option A: Second drink half off, every night of the week

    2. B

       Option B: Every third drink priced at just $2

    3. C

       Option C: Buy two pints and the third one is free

    4. D

       Option D: A set price for wine served with a certain meal

       Correct answer

    Explanation

    A licensee may vary liquor prices, including in a combination with food, as long as the price of the liquor stays at or above the minimum. Wine with dinner is the example the Registrar's directives give. The other three tie the price of one drink to the purchase of another drink, which the directives prohibit.

13. Laws and LiabilityQuestion 13

    Your owner wants a student night: $3 domestic bottles for anyone who shows a student card. What is wrong with it?

    1. A

       Option A: Liquor prices must be uniform, so a student-only promotion is not allowed

       Correct answer
    2. B

       Option B: Nothing, as long as $3 sits above the minimum price

    3. C

       Option C: Nothing, as long as staff check the student card and photo ID

    4. D

       Option D: The price is fine, but the bar must offer the same deal on spirits

    Explanation

    The Registrar's directives require uniform liquor pricing for all patrons, and they name promotions that target segments such as students or women as not permitted. Clearing the minimum price does not fix a targeted promotion. Checking identification is a separate duty and does not make the pricing lawful.

14. Checking ID and MinorsQuestion 14

    The licence in your hand shows a bearded man. The guest in front of you looks nothing like the photo and says he shaved. You serve him anyway. What happens to your ID defence?

    1. A

       Option A: It holds, because the licence itself is a genuine government document

    2. B

       Option B: It holds, because you asked him to explain the mismatch first

    3. C

       Option C: It fails. You had an apparent reason to doubt the ID belonged to him

       Correct answer
    4. D

       Option D: It does not matter here, because only the guest breaks the law

    Explanation

    You lose the defence once you have an apparent reason to doubt the ID. A photo that does not match the face in front of you is that kind of reason. Section 33 (5) of the Liquor Licence and Control Act, 2019 protects you only while no such doubt exists. A genuine card in the wrong hands gives you no protection. The guest breaks the fake ID rule in section 35, and you still answer for the sale.

15. Checking ID and MinorsQuestion 15

    You work at a ferment on premises facility, where customers make their own beer or wine. A customer who appears about 17 wants to start a batch. What does the Act require?

    1. A

       Option A: Refuse. The Act bans permitting anyone who appears under 19 to use the facility to brew

       Correct answer
    2. B

       Option B: Allow it, because making wine at the facility is not the same as buying it

    3. C

       Option C: Allow it, but only with a written note signed by a parent

    4. D

       Option D: Allow it, as long as the customer never tastes what he makes

    Explanation

    The Act bans you from permitting a person who appears under 19 to make beer or wine at the facility. Section 33 (4) of the Liquor Licence and Control Act, 2019 sets that ban. The licensing regulation, O. Reg. 746/21, adds an ID check before you let such a person make beer or wine. Making liquor is treated like buying it. A parent's note appears nowhere in the Act as a cure.

16. Checking ID and MinorsQuestion 16

    At the end of her shift, a server hands a free beer to her 18-year-old friend. No money changes hands. Which statement is right?

    1. A

       Option A: The ban covers only paid sales, so a free drink is fine here

    2. B

       Option B: The ban binds only licensees, not individual staff members

    3. C

       Option C: The ban applies only during the premises' licensed serving hours

    4. D

       Option D: The Act bans any person from selling or supplying liquor to someone under 19

       Correct answer

    Explanation

    Section 33 (1) of the Liquor Licence and Control Act, 2019 starts with the words no person shall. It covers supplying as well as selling. A free beer is supply, and the server is a person, so the ban reaches her personally. The 18-year-old also breaks section 34 (1) by having and drinking it. The employee exception lets an 18-year-old possess liquor during work, not drink it.

17. Checking ID and MinorsQuestion 17

    A 17-year-old holds his friend's beer while the friend goes to the washroom. He never drinks any of it. Is he offside under the Act?

    1. A

       Option A: Yes. Having liquor is banned under 19, not just drinking it

       Correct answer
    2. B

       Option B: No, because he never once took a single sip from the glass

    3. C

       Option C: No, because the beer in his hand belongs only to his friend, not him

    4. D

       Option D: No, as long as he only held onto it for a brief moment before returning it

    Explanation

    The Act bans a person under 19 from having liquor, not just from drinking it. Section 34 (1) lists having, consuming, attempting to purchase, purchasing and otherwise obtaining. Holding the glass counts as having. Who bought the beer does not matter. The Act sets no grace period for brief possession.

18. Checking ID and MinorsQuestion 18

    An 18-year-old tries to buy a six-pack at a convenience store. The clerk checks his ID and refuses the sale. Has the 18-year-old broken the Act?

    1. A

       Option A: No, because the clerk noticed and stopped the sale before it went through

    2. B

       Option B: Yes. The Act bans anyone under 19 from attempting to purchase liquor

       Correct answer
    3. C

       Option C: No, because he never handed any money over to the clerk

    4. D

       Option D: Yes, and the clerk also technically breaks the Act by refusing to sell to him

    Explanation

    The Act names the attempt itself as an offence. Section 34 (1) bans a person under 19 from attempting to purchase liquor. The offence is complete at the attempt, so a refused sale changes nothing. Unpaid money changes nothing either. The clerk did the right thing, because the Act bans selling to a person under 19.

19. Responsible Service and RefusalQuestion 19

    The AGCO information sheet tells you to take note of a guest's eyes. How red do they have to be?

    1. A

       Option A: Only eyes that are very noticeably red count as the sign

    2. B

       Option B: Red eyes only count after the guest has had two drinks

    3. C

       Option C: Red eyes only count in guests who are over 40 years old

    4. D

       Option D: Eyes that are bloodshot to any degree count as the sign

       Correct answer

    Explanation

    The AGCO information sheet says to take note if a guest's eyes are bloodshot to any degree. It sets no threshold of redness, no drink count, and no age. It adds that a guest intoxicated by cannabis may also show eyelid tremors or dilated pupils.

20. Responsible Service and RefusalQuestion 20

    A guest walks back from the washroom, weaves into a chair, and holds both hands out to the sides. Which sign does the AGCO information sheet describe here?

    1. A

       Option A: Fine motor control is deteriorating

    2. B

       Option B: His pace of speech has been changing all night

    3. C

       Option C: Gross motor control is deteriorating

       Correct answer
    4. D

       Option D: His speech volume is inappropriate for the room

    Explanation

    The AGCO information sheet lists weaving, misstepping, stumbling, bumping into people or furniture, and putting the hands out at the sides for support or balance under gross motor control. Fine motor control covers small movements such as handling change or a phone. The other two options describe speech.

21. Responsible Service and RefusalQuestion 21

    A guest speaks clearly except for one word. He stumbles over that same word again and again. How does the AGCO information sheet treat this?

    1. A

       Option A: As a sign, because a single repeated error counts as poor enunciation

       Correct answer
    2. B

       Option B: As no sign, because only slurring several words together would count

    3. C

       Option C: As no sign, unless the guest also shows clearly bloodshot eyes

    4. D

       Option D: As a sign, but only after the guest has already had four full drinks

    Explanation

    The AGCO information sheet says an intoxicated guest may make a single error while speaking, repeatedly stumbling over one word, or may slur several words together. Both patterns sit under poor enunciation. The sheet asks for no second sign and no drink count before a sign counts.

22. Responsible Service and RefusalQuestion 22

    How does the AGCO information sheet tell you to judge a guest's breathing?

    1. A

       Option A: Count the guest's breaths for a full minute

    2. B

       Option B: Ask the guest whether he feels short of breath

    3. C

       Option C: Watch for breathing that speeds up as the night goes on

    4. D

       Option D: Compare the guest's breathing with your own

       Correct answer

    Explanation

    The AGCO information sheet asks whether you can notice a difference between your breathing and the guest's. It describes breathing that is noticeably slower or shallower than other people's, with weakness in the breath and little air moving. The sheet gives no count to take and no question to ask, and the sign is slower breathing rather than faster.

23. Responsible Service and RefusalQuestion 23

    A guest's eyes are heavy and his gaze is fixed on nothing. Why does the AGCO information sheet treat sleepiness as a sign of intoxication?

    1. A

       Option A: Because alcohol and cannabis are depressants

       Correct answer
    2. B

       Option B: Because tired guests drink faster

    3. C

       Option C: Because sleepiness means the guest has been drinking spirits

    4. D

       Option D: Because the liver works faster while a guest sleeps

    Explanation

    The AGCO information sheet says alcohol and cannabis are depressants, so guests may look tired or sleepy as they become intoxicated, with heavy or closed eyes or a placid or fixed gaze. Health Canada agrees that alcohol is a central nervous system depressant that slows brain function. No source in this library supports the other three statements.

24. Responsible Service and RefusalQuestion 24

    What does the AGCO information sheet say about the order in which signs of intoxication appear?

    1. A

       Option A: Speech signs always come before motor signs

    2. B

       Option B: Signs may appear in any sequence or be clustered together

       Correct answer
    3. C

       Option C: Signs appear in the order printed on the AGCO sheet

    4. D

       Option D: Motor signs always come last, after the speech signs

    Explanation

    The AGCO information sheet says the signs may appear in any sequence or be clustered, depending on the individual. Reactions to alcohol, cannabis, or other drugs vary from person to person. So you watch the whole guest instead of waiting for one particular sign to arrive. The sheet's printed order is a list, not a timeline.

25. Delivery and Special SituationsQuestion 25

    In Ontario, how old must a person be to accept a liquor delivery?

    1. A

       Option A: 16

    2. B

       Option B: 18

    3. C

       Option C: 19

       Correct answer
    4. D

       Option D: 21

    Explanation

    A delivery licensee cannot deliver liquor to, or let a delivery be accepted by, anyone under 19. 18 is the minimum age to work as a delivery driver, not the age to receive the liquor. 16 and 21 are not Ontario ages for liquor.