Practice Test 14 · 25 Questions

Smart Serve Practice Test 14

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Smart Serve Practice Test 14 Questions and Answers

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Alcohol and the BodyQuestion 1
A driver in Ontario registers 0.08 or more for the first time. Which set of consequences fits?
1. Option A: A 7-day suspension, an 8-hour course and a $250 penalty
2. Option B: A 14-day suspension, a 16-hour treatment program and a $350 penalty
3. Option C: A 90-day suspension, a 7-day vehicle impoundment, an 8-hour education course and a $550 penalty
  Correct answer
4. Option D: A court fine and nothing else, with no licence suspension or vehicle impoundment, since this is only his first offence
Explanation
At 0.08 or more, a first time brings an immediate 90-day suspension, a 7-day vehicle impoundment, an 8-hour education course and a $550 penalty. The 7-day and 14-day packages belong to the warn range, first and second time. A court fine alone leaves out the immediate suspension and the impoundment. Refusing a testing demand carries the same consequences as 0.08 or more.
Alcohol and the BodyQuestion 2
A 20-year-old guest with a full G licence asks how much he can drink and still drive. What does Ontario's zero tolerance law say?
1. Option A: He can go up to the warn range, since he holds a full licence
2. Option B: He cannot have any alcohol in his system
  Correct answer
3. Option C: He can go up to 0.05, since zero tolerance ended at 19
4. Option D: He has the same limits as any other adult driver
Explanation
Ontario's zero tolerance law covers drivers age 21 or under. A 20-year-old cannot have any alcohol in his system, whatever licence he holds. A full G licence does not lift the age rule. The 0.05 warn range applies to drivers who are not covered by zero tolerance.
Alcohol and the BodyQuestion 3
A 35-year-old guest holds a G2 licence and says zero tolerance is only for young drivers. Is she right?
1. Option A: Yes, because being over 21 puts her in the warn range group
2. Option B: Yes, because a G2 licence works exactly like a full licence in everyday practice, with no real difference
3. Option C: No, because a driver of any age with a G1, G2, M1 or M2 licence cannot have any alcohol in her system
  Correct answer
4. Option D: No, but only until she has held the G2 licence for a full year
Explanation
Ontario's zero tolerance law covers G1, G2, M1 and M2 licence holders at any age. Her G2 sets her limit at no alcohol, even at 35. Age 21 or under is a separate group in the same law. Time held does not change the rule while the licence is still a G2.
Alcohol and the BodyQuestion 4
A guest finishes a shift driving a transport truck and orders one beer before his next run. He holds an A licence. What applies to him?
1. Option A: Zero tolerance, so he cannot have any alcohol in his system when he drives
  Correct answer
2. Option B: The warn range, because commercial drivers are trained professionals
3. Option C: The 0.08 threshold, the same as everyone else
4. Option D: No rule, because he is off the clock right now
Explanation
Ontario's zero tolerance law covers anyone driving a vehicle that needs an A to F licence or a Commercial Vehicle Operator's Registration. One beer before the next run breaks that rule. Training does not raise his limit. Being off the clock changes nothing once he gets back behind the wheel.
Alcohol and the BodyQuestion 5
A group leaves your patio to take a boat back across the lake. One of them says impaired driving laws only cover cars. What is true in Ontario?
1. Option A: Boats are exempt from the law, because they are not on public roads
2. Option B: Only motorized boats above a certain size are covered
3. Option C: Impaired driving laws also apply to boats, snowmobiles and off-road vehicles
  Correct answer
4. Option D: Snowmobiles are covered under the law, but boats are not
Explanation
Ontario's impaired driving laws apply to boats, snowmobiles and off-road vehicles as well as cars. Leaving the road does not remove the rule. Nothing in the law limits the boat rule to a size class.
Laws and LiabilityQuestion 6
Under section 68 (2), an individual convicted of which offences cannot be sent to jail?
1. Option A: Selling liquor to an intoxicated person under section 32 of the Act
2. Option B: Selling liquor to a person under 19 years of age under subsection 33 (1)
3. Option C: Failing to display the fetal alcohol spectrum disorder warning sign under section 36
4. Option D: Being in an intoxicated condition under subsection 31 (1), or having or drinking liquor in an unauthorized place under subsection 41 (1)
  Correct answer
Explanation
Section 68 (2) removes imprisonment for an individual convicted under subsection 31 (1) or 41 (1). Those two cover personal conduct rather than sale or service. A conviction under section 32 or section 36 keeps the jail option in section 68 (1) (b). A conviction under subsection 33 (1) goes to section 69, which also allows imprisonment for an individual.
Laws and LiabilityQuestion 7
A corporation that holds no licence is convicted of supplying liquor to a person under 19. What fine range does section 69 set?
1. Option A: Not less than $1,000 and not more than $500,000
2. Option B: Not less than $200 and not more than $250,000
3. Option C: Not less than $200 and not more than $500,000
  Correct answer
4. Option D: Not more than $250,000, with no minimum
Explanation
Section 69 (a) sets a fine of not less than $200 and not more than $500,000 for a corporation that is not a licensee. The $1,000 minimum applies to a corporation that is a licensee under section 69 (c). The $250,000 figure is the general penalty in section 68, and section 68 does not cover these convictions.
Laws and LiabilityQuestion 8
A server who holds no licence is convicted of selling liquor to a 17-year-old. What does section 69 (b) allow?
1. Option A: A fine of not less than $200 and not more than $200,000, or imprisonment for not more than one year, or both
  Correct answer
2. Option B: A fine of not less than $200 and not more than $100,000 only
3. Option C: A fine of not less than $1,000 and not more than $200,000, or imprisonment for not more than one year, or both
4. Option D: A fine of not more than $500,000, or imprisonment for not more than one year, or both
Explanation
Section 69 (b) covers an individual who is not a licensee. The fine is not less than $200 and not more than $200,000, with imprisonment for not more than one year, or both. The $1,000 minimum belongs to an individual who is a licensee. The $500,000 maximum applies to corporations, and the $100,000 maximum sits in the general penalty section.
Laws and LiabilityQuestion 9
A corporation that holds the liquor licence is convicted of selling liquor to a person under 19 under subsection 33 (1). What does section 69 (c) require in addition to a fine?
1. Option A: A written apology to the AGCO
2. Option B: A licence suspension of not less than seven days
  Correct answer
3. Option C: Revocation of the licence
4. Option D: Retraining for every member of staff
Explanation
Section 69 (c) adds a suspension of not less than seven days when a licensee corporation contravenes subsection 33 (1). The fine range for that corporation is not less than $1,000 and not more than $500,000. Section 69 orders no apology, no revocation and no retraining.
Laws and LiabilityQuestion 10
An individual who is a licensee is convicted of selling liquor to a person under 19. What fine range does section 69 (d) set?
1. Option A: Not less than $200 and not more than $200,000
2. Option B: Not less than $1,000 and not more than $500,000
3. Option C: Not less than $1,000 and not more than $200,000
  Correct answer
4. Option D: Not less than $5,000 and not more than $200,000
Explanation
Section 69 (d) covers an individual who is a licensee. The fine is not less than $1,000 and not more than $200,000, with imprisonment for not more than one year, or both. The $200 minimum applies to an individual who is not a licensee. The $500,000 maximum applies to corporations.
Laws and LiabilityQuestion 11
Section 69 adds a minimum seven-day licence suspension. When does that suspension apply?
1. Option A: To every conviction under section 69
2. Option B: To any offence under the Act by a licensee
3. Option C: To a contravention of subsection 33 (2) by any person
4. Option D: To a licensee convicted of contravening subsection 33 (1)
  Correct answer
Explanation
Clauses 69 (c) and (d) add the suspension of not less than seven days only in the case of a contravention of subsection 33 (1), and only for a licensee. Subsection 33 (1) is the ban on selling or supplying liquor to a person under 19. A person who holds no licence has no licence to suspend.
Checking ID and MinorsQuestion 12
You decide a guest's ID is not valid. What does the AGCO tell you to say and do?
1. Option A: Say nothing and walk away from the guest
2. Option B: Decline the sale and state that the law prohibits service to minors
  Correct answer
3. Option C: Serve the drink and record the guest's name in a log
4. Option D: Tell the guest you will serve them once the manager leaves
Explanation
The AGCO tells you to decline the sale or service and to state that the law prohibits sale or service to minors. Naming the law makes clear that the refusal is not a personal choice. No AGCO source creates a log duty, and serving anyway breaks the law whatever you write down.
Checking ID and MinorsQuestion 13
A guest becomes annoyed when you refuse to serve him after checking his ID. Which of these does the AGCO list as a step you can take?
1. Option A: Offer him a free drink to settle the matter
2. Option B: Explain that the rule is only your employer's policy
3. Option C: Point to the signage and ask a supervisor for help
  Correct answer
4. Option D: Serve him a smaller drink so he leaves quietly
Explanation
The AGCO tells you to refer to signage and to request assistance from a supervisor, manager, or colleague if you need it. The refusal comes from the law, not from house policy, so calling it your employer's rule weakens your position. Serving him anything alcoholic after you refused undoes the refusal.
Checking ID and MinorsQuestion 14
A guest whose ID you refused starts shouting and swearing at you in front of other customers. What does the AGCO tell you to do?
1. Option A: Stay calm, stand your ground, and get a manager if needed
  Correct answer
2. Option B: Match his tone so he understands you are serious
3. Option C: Serve him one drink to calm him down, then ask him to leave
4. Option D: Leave the bar area until he calms down on his own
Explanation
The AGCO tells you to stay calm, professional and courteous, and to stand your ground. It also tells you to request help from a supervisor or manager, and to notify local police if necessary. You stand your ground because the law requires you to check the ID of anyone who appears underage. Serving him or leaving the bar unattended both make the situation worse.
Checking ID and MinorsQuestion 15
A young-looking guest says she left her ID at home. Her friend, who is clearly over 19, says he has known her for years and swears she is 22. What do you do?
1. Option A: Serve her, because her friend vouched for her
2. Option B: Serve her one drink only
3. Option C: Serve her if she gives you her birth date and postal code
4. Option D: Decline the sale, because you must verify anyone who appears under 19
  Correct answer
Explanation
You must check and verify the ID of anyone who appears under 19 before you sell or serve liquor, so no ID means no service. A friend's word is not documentation and you cannot examine it. Spoken details only help when you can check them against a card you are holding.
Checking ID and MinorsQuestion 16
A 20-year-old lends his ID to his 18-year-old brother, who uses it to get a free drink from a friend's round, without buying anything himself. Does section 35 of the LLCA still apply?
1. Option A: Yes, section 35 covers otherwise obtaining liquor, not just buying it
  Correct answer
2. Option B: No, because he never paid for the drink
3. Option C: No, because his brother lent the ID willingly
4. Option D: No, because section 35 only covers purchases at a retail store
Explanation
Section 35 bans presenting ID not lawfully issued to you, to purchase or otherwise obtain liquor. Otherwise obtaining covers a free drink passed to him at the table, not only a purchase he makes himself. Willing consent from his brother does not change what section 35 bans. The section is not limited to retail store purchases.
Responsible Service and RefusalQuestion 17
A guest who started a fight on his last visit, with no drinks in him yet, arrives at your door tonight sober. The manager does not want him back. What lets you turn him away?
1. Option A: Nothing, because you can only act under section 44, and he is sober, calm, and doing nothing unlawful on the premises.
2. Option B: Wait for a police officer to clear him under section 46 before you act.
3. Option C: Section 45, because a licensee or employee may forbid entry to a person whose presence they believe is undesirable.
  Correct answer
4. Option D: Nothing. The Act guarantees every sober guest the right to enter a licensed premises.
Explanation
Section 45 (1) of the Liquor Licence and Control Act, 2019 lets a licensee or employee forbid entry to a person. The only test is whether they believe that person's presence is undesirable. Section 44 needs a belief about unlawful presence, an unlawful purpose or a contravention of the law, and a guest who is simply unwelcome meets none of those three. Section 46 gives police a vacate power for a threat to public safety already happening inside, not a door decision before he is even on the premises. No provision in Part III gives a guest a right of entry, so the licence holder's judgment controls at the door.
Responsible Service and RefusalQuestion 18
Who decides whether a guest showing signs of intoxication gets served?
1. Option A: The guest, once he confirms that he feels fine and has a ride home.
2. Option B: The manager on duty, in every case, since the licence itself sits with the business.
3. Option C: The person serving, because section 32 binds every person who sells or supplies liquor.
  Correct answer
4. Option D: The licensee's head office, under a written service policy.
Explanation
Section 32 of the Liquor Licence and Control Act, 2019 uses the words "no person", so the prohibition reaches the individual who pours the drink and hands it over. The AGCO sheet puts a matching duty on the licence holder, who decides whether to serve a guest and monitors for signs. Both duties run at the same time, and neither one can authorize service the Act prohibits. A guest's own view of his state settles nothing.
Responsible Service and RefusalQuestion 19
Section 44 of the Liquor Licence and Control Act, 2019 applies when the licensee reasonably believes a person is doing one of three things. Which list is right?
1. Option A: Unlawfully on the premises, on the premises for an unlawful purpose, or contravening the law on the premises.
  Correct answer
2. Option B: Being loud, being rude, or being unpopular with the staff that night.
3. Option C: Arguing with staff, using a phone loudly at the bar, or complaining about the music.
4. Option D: Being brand new to the premises, having made no reservation, or being simply unknown to the door staff.
Explanation
Those three beliefs are the trigger in section 44 (1), and each one is about unlawfulness. The section then says the licensee shall ensure the person does not remain on the premises. Rudeness, a phone and an unfamiliar face do not meet that test, although section 45 covers a person whose presence is undesirable.
Responsible Service and RefusalQuestion 20
A guest refuses to leave after staff tell him to go under section 44 of the Liquor Licence and Control Act, 2019. What does the section allow?
1. Option A: Whatever force it takes to make an example of him.
2. Option B: Removal by the use of no more force than is necessary.
  Correct answer
3. Option C: Detaining him in the back office until the police finally arrive.
4. Option D: Holding his coat and phone until he agrees to leave.
Explanation
Section 44 (2) sets one limit on removal: no more force than is necessary. The section gives no power to detain a person or to hold his property, and no other section of Part III gives one either. Force beyond what is necessary turns a lawful removal into an assault.
Responsible Service and RefusalQuestion 21
Under section 44 (2) of the Liquor Licence and Control Act, 2019, who may require a person to leave and then remove him?
1. Option A: Only a police officer.
2. Option B: Only the licensee or the permit holder, acting in person at the premises.
3. Option C: Only security staff who hold a security licence.
4. Option D: The licensee, the permit holder, or an employee of either.
  Correct answer
Explanation
Section 44 (2) names the licensee, the permit holder, and an employee of the licensee or permit holder. A bartender or a server is an employee, so the power sits with ordinary staff and not just the owner. Police have their own vacate powers under sections 46 and 47. Nothing in section 44 limits removal to security staff.
Responsible Service and RefusalQuestion 22
Staff require a guest to leave under section 44 of the Liquor Licence and Control Act, 2019. What does the Act then require of that guest?
1. Option A: He must not remain on the premises, and he must not re-enter that day.
  Correct answer
2. Option B: He must stay off the premises for 30 days.
3. Option C: He may return once he is sober again, even later on that very same night.
4. Option D: He must give his name and address before he leaves.
Explanation
Section 44 (3) puts the duty on the guest: do not remain, and do not re-enter the premises on that day. The bar runs for the day, so a return the following evening is not caught by this section. Sobering up does not reopen the door on the same day. No section requires the guest to give his details.
Delivery and Special SituationsQuestion 23
A general delivery licensee collects a customer order from your licensed grocery store. What must your store keep, and for how long?
1. Option A: Nothing, because only the delivery licensee has to keep any records
2. Option B: The driver's training certificate number, kept on file for one year
3. Option C: A copy of the order from the delivery licensee, for at least one year
  Correct answer
4. Option D: A photo of the driver's licence plate number, for six months
Explanation
The retail licensee keeps a copy of the order it received from the delivery licensee. That copy stays on file for at least one year from the date the liquor leaves the store. Both sides keep records, so the delivery licensee's file does not cover the store. Certificate numbers and driver photos are not required records.
Delivery and Special SituationsQuestion 24
A stadium uses security staff at events where liquor is sold. Do they need valid liquor training certification?
1. Option A: Yes, stadium security staff and licensee security staff must hold valid certification
  Correct answer
2. Option B: No, because security staff members never sell or serve liquor directly to guests
3. Option C: Only if they also pour drinks or hand liquor to the guests
4. Option D: Only for events that run later than 11 p.m. on a busy weekend night
Explanation
Security staff employed by the licensee, and security staff used by stadiums, must hold valid certification. The requirement follows the role, so it applies even when the person never hands over a drink. Event timing does not change it.
Delivery and Special SituationsQuestion 25
A golf course with a Golf Course Endorsement sells beer from a motorized vending cart. Who must hold valid liquor training certification?
1. Option A: Only the clubhouse bartenders who pour the drinks
2. Option B: The vending cart staff and the course marshals
  Correct answer
3. Option C: Only the vending cart staff
4. Option D: Only the staff who handle cash at the clubhouse
Explanation
For Golf Course Endorsement holders, the staff selling or serving liquor from motorized vending carts and the course marshals must hold valid certification. Marshals are named in the requirement even though they do not sell the beer. Handling cash is not the test, and clubhouse servers are already covered as people who serve liquor.

Smart Serve Practice Test 14

Smart Serve Practice Test 14 Questions and Answers

A driver in Ontario registers 0.08 or more for the first time. Which set of consequences fits?

A 20-year-old guest with a full G licence asks how much he can drink and still drive. What does Ontario's zero tolerance law say?

A 35-year-old guest holds a G2 licence and says zero tolerance is only for young drivers. Is she right?

A guest finishes a shift driving a transport truck and orders one beer before his next run. He holds an A licence. What applies to him?

A group leaves your patio to take a boat back across the lake. One of them says impaired driving laws only cover cars. What is true in Ontario?

Under section 68 (2), an individual convicted of which offences cannot be sent to jail?

A corporation that holds no licence is convicted of supplying liquor to a person under 19. What fine range does section 69 set?

A server who holds no licence is convicted of selling liquor to a 17-year-old. What does section 69 (b) allow?

A corporation that holds the liquor licence is convicted of selling liquor to a person under 19 under subsection 33 (1). What does section 69 (c) require in addition to a fine?

An individual who is a licensee is convicted of selling liquor to a person under 19. What fine range does section 69 (d) set?

Section 69 adds a minimum seven-day licence suspension. When does that suspension apply?

You decide a guest's ID is not valid. What does the AGCO tell you to say and do?

A guest becomes annoyed when you refuse to serve him after checking his ID. Which of these does the AGCO list as a step you can take?

A guest whose ID you refused starts shouting and swearing at you in front of other customers. What does the AGCO tell you to do?

A young-looking guest says she left her ID at home. Her friend, who is clearly over 19, says he has known her for years and swears she is 22. What do you do?

A 20-year-old lends his ID to his 18-year-old brother, who uses it to get a free drink from a friend's round, without buying anything himself. Does section 35 of the LLCA still apply?

A guest who started a fight on his last visit, with no drinks in him yet, arrives at your door tonight sober. The manager does not want him back. What lets you turn him away?

Who decides whether a guest showing signs of intoxication gets served?

Section 44 of the Liquor Licence and Control Act, 2019 applies when the licensee reasonably believes a person is doing one of three things. Which list is right?

A guest refuses to leave after staff tell him to go under section 44 of the Liquor Licence and Control Act, 2019. What does the section allow?

Under section 44 (2) of the Liquor Licence and Control Act, 2019, who may require a person to leave and then remove him?

Staff require a guest to leave under section 44 of the Liquor Licence and Control Act, 2019. What does the Act then require of that guest?

A general delivery licensee collects a customer order from your licensed grocery store. What must your store keep, and for how long?

A stadium uses security staff at events where liquor is sold. Do they need valid liquor training certification?

A golf course with a Golf Course Endorsement sells beer from a motorized vending cart. Who must hold valid liquor training certification?