Practice Test 13 · 25 Questions

Smart Serve Practice Test 13

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Smart Serve Practice Test 13 Questions and Answers

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Alcohol and the BodyQuestion 1
Two guests each drink four beers. One drinks them over four hours with a meal. The other drinks them in 40 minutes on an empty stomach. Why do their states differ so much?
1. Option A: The second guest drank stronger beer, not the same brand as the first
2. Option B: How quickly you drink and the food you have eaten both change the effect
  Correct answer
3. Option C: The first guest built up a tolerance during the four hours
4. Option D: Nothing differs, because the totals are equal
Explanation
Drinking speed changes alcohol's effect, and so does the amount and type of food eaten. Nothing here says the beers differ in strength. Tolerance comes from past experience with drinking, and it does not build up inside one session. Equal totals do not make equal effects.
Alcohol and the BodyQuestion 2
A regular tells you he drinks every night, so six pints does not affect him. How should you read that claim?
1. Option A: He is right; years and years of regular drinking mean he never becomes impaired
2. Option B: Regular drinkers eliminate alcohol through sweat instead of through the liver
3. Option C: His claim is impossible, because experience changes nothing about how alcohol works
4. Option D: Past experience with drinking changes how alcohol affects him, and the alcohol in his blood is unchanged
  Correct answer
Explanation
Past experience with drinking changes how alcohol affects a person. He may show fewer signs, and the alcohol in his blood stays the same. Regular drinkers still become impaired, and Ontario measures blood alcohol rather than how a guest looks. Sweat carries only a small share of alcohol out, for everyone. Saying experience changes nothing goes too far the other way.
Alcohol and the BodyQuestion 3
A guest mentions she is recovering from an illness and started a new medication. Two glasses of wine hit her much harder than usual. What explains it?
1. Option A: Wine is stronger than it used to be, so the same two glasses hit harder now
2. Option B: She must have been served much larger pours than usual
3. Option C: Her overall health and her medications both change how alcohol affects her
  Correct answer
4. Option D: Illness makes alcohol leave her body faster than normal
Explanation
Overall health and medications that interact with alcohol are both on the list of things that change alcohol's effect, and she has both. Larger pours are worth checking, and they are not needed to explain this. No source says illness speeds elimination. Nothing about the wine changed; her body did.
Alcohol and the BodyQuestion 4
A guest asks you what blood alcohol concentration gets a driver in trouble in Ontario. Which answer is right?
1. Option A: 0.02 or more, with no separate warn range
2. Option B: 0.05 or more, with no other rule below it
3. Option C: 0.10 or more, with no separate warn range
4. Option D: 0.08 or more, with a separate warn range from 0.05 to 0.079
  Correct answer
Explanation
Ontario sets the charge threshold at a blood alcohol concentration of 0.08 or more. It treats 0.05 to 0.079 as the warn range, with its own penalties. 0.02 and 0.10 are not Ontario numbers. Naming 0.05 alone leaves out the 0.08 threshold.
Alcohol and the BodyQuestion 5
A guest is stopped on his way home and registers in the warn range for the first time. What happens under Ontario's rules?
1. Option A: A warning only, with no penalty and no licence suspension, since it is his first time in the range
2. Option B: A 7-day licence suspension, an 8-hour education course and a $250 penalty
  Correct answer
3. Option C: A 90-day suspension and a 7-day vehicle impoundment
4. Option D: Nothing happens to him until a second time
Explanation
A first time in the warn range brings a 7-day immediate licence suspension, an 8-hour education course and a $250 penalty. The 90-day suspension with a 7-day impoundment applies at 0.08 or more. The warn range carries penalties from the first time. A licence reinstatement fee applies after every suspension.
Laws and LiabilityQuestion 6
Under section 67 of the Liquor Licence and Control Act, 2019, what makes a person guilty of an offence?
1. Option A: A sale to a person under 19 only
2. Option B: Contravening any provision of the Act or the regulations
  Correct answer
3. Option C: An act that the Registrar reports to police
4. Option D: An act done for profit
Explanation
Section 67 (1) (c) makes a contravention of any provision of the Act or the regulations an offence. The section is not limited to sales to minors. It asks nothing about profit, and it does not wait for a report from the Registrar.
Laws and LiabilityQuestion 7
Section 67 (1) (a) makes it an offence to furnish false information in an application under the Act. What extra element does that clause require?
1. Option A: That the false information changed the outcome
2. Option B: That the applicant held a licence at the time
3. Option C: That the Registrar relied on the information
4. Option D: That the person acted knowingly
  Correct answer
Explanation
Section 67 (1) (a) uses the word knowingly, so the person must know the information is false. The clause does not ask whether the Registrar relied on it or whether the result changed. Compare section 67 (1) (c), which has no knowledge element: contravening the Act or the regulations is enough on its own.
Laws and LiabilityQuestion 8
A corporation is convicted of an offence under the Act. Under section 67 (2), when is one of its directors also guilty of an offence?
1. Option A: When the director caused, authorized, permitted or participated in the offence
  Correct answer
2. Option B: Always, because directors answer for the corporation
3. Option C: Only when the director owns most of the shares
4. Option D: Only when the director was on the premises that day
Explanation
Section 67 (2) catches a director or officer who caused, authorized, permitted or participated in the corporation's offence. The title alone is not enough, and neither is share ownership. Being on the premises is not the test either.
Laws and LiabilityQuestion 9
A corporation is convicted of a general offence under the Liquor Licence and Control Act, 2019. What is the maximum fine?
1. Option A: $50,000
2. Option B: $100,000
3. Option C: $250,000
  Correct answer
4. Option D: $500,000
Explanation
Section 68 (1) (a) sets a fine of not more than $250,000 for a corporation. The $100,000 figure is the individual maximum in section 68 (1) (b). The $500,000 figure belongs to section 69, which covers sales and supply to a person under 19.
Laws and LiabilityQuestion 10
An individual is convicted of a general offence under the Act. What does section 68 (1) (b) allow?
1. Option A: A fine of not more than $250,000
2. Option B: A fine of not more than $100,000, or imprisonment for not more than one year, or both
  Correct answer
3. Option C: A fine of not more than $100,000 only, with no imprisonment
4. Option D: Imprisonment for not more than two years
Explanation
Section 68 (1) (b) allows a fine of not more than $100,000, imprisonment for not more than one year, or both. The $250,000 maximum applies to corporations. The jail term stops at one year.
Laws and LiabilityQuestion 11
Section 68 sets the general penalties. Which convictions does it leave out?
1. Option A: Contraventions of subsection 33 (1), (2) or (4)
  Correct answer
2. Option B: Contraventions of section 32
3. Option C: Contraventions of section 36
4. Option D: Contraventions of subsection 31 (1)
Explanation
Section 68 (1) applies to offences other than a contravention of subsection 33 (1), (2) or (4). Those are the sale and supply rules for people under 19, and section 69 sets their higher penalties. Sections 32, 36 and 31 stay inside section 68, although subsection 68 (2) removes imprisonment for an individual convicted under subsection 31 (1).
Checking ID and MinorsQuestion 12
Nadia Popovic hands you an Ontario licence showing a birth date of November 29, 2007 and the number P4821-63870-71029. Which numbers should match the last two digits of her year of birth?
1. Option A: The first two numbers together
2. Option B: The 9th and 10th numbers
  Correct answer
3. Option C: The 5th and 6th numbers together
4. Option D: The last two numbers
Explanation
On an Ontario licence the 9th and 10th numbers, split by a dash, repeat the last two digits of the year of birth. Here they read 0 and 7, which agrees with a birth year of 2007. The last two numbers give the day of birth, and they read 29, which agrees with the 29th.
Checking ID and MinorsQuestion 13
Minh Tran hands you an Ontario licence showing a birth date of June 4, 2006 and the number T9034-51260-60418. What should you notice?
1. Option A: The number should start with M for Minh
2. Option B: The 9th and 10th numbers do not match a 2006 birth year
3. Option C: Everything in the number agrees with the printed birth date
4. Option D: The last two numbers read 18, not the 4th day of birth
  Correct answer
Explanation
The last two numbers of an Ontario licence number give the day of birth, and 18 does not match a birth date of June 4. That inconsistency is a reason to doubt the card, so do not accept it. The number starts with T for Tran, which is correct, and the 9th and 10th numbers read 0 and 6, which does match 2006.
Checking ID and MinorsQuestion 14
Simran Kaur hands you an Ontario licence showing a birth date of March 3, 2006 and the number K2760-58410-90503. What should you do?
1. Option A: Accept it, because the printed birth date is the part that counts
2. Option B: Accept it, because the number correctly starts with K
3. Option C: Do not accept it, since the 9th and 10th numbers read 09, not 06
  Correct answer
4. Option D: Bend the card to see whether the lamination separates
Explanation
The 9th and 10th numbers should repeat the last two digits of the year of birth. Here they read 09, which does not match a printed year of 2006. That gives you a reason to doubt the card, so decline the sale. A correct first letter does not cancel out a number that contradicts the printed date, and the AGCO tips sheet names no bend test.
Checking ID and MinorsQuestion 15
You ask a guest for a second piece of ID because you are unsure about the first. He offers his student card, which has his photo but no birth date. Does that work?
1. Option A: Yes, since a photo alone is enough for a second piece of ID
2. Option B: No, a second ID must still show a photo and a birth date
  Correct answer
3. Option C: Yes, because a student card is government-issued
4. Option D: Yes, if the guest also states his birth date out loud
Explanation
A second piece of ID must still show a photo and a date of birth. A student card is missing from the AGCO's accepted list in any case, so it fails on two counts here. A spoken birth date is not documentation, and a photo alone does not prove age.
Checking ID and MinorsQuestion 16
You want to test whether the licence in your hand really belongs to the guest in front of you. Which question does the AGCO suggest?
1. Option A: Ask her for her zodiac sign
2. Option B: Ask her to name the year she finished high school
3. Option C: Ask her how old her parents are
4. Option D: Ask her to confirm the birth date or postal code
  Correct answer
Explanation
The AGCO suggests asking the customer to confirm details on the ID, and it names the birth date and the postal code. Those details sit on the card, so you can check the answer against what you are holding. Zodiac signs, school dates, and family ages are not on the card, so you cannot check any answer she gives.
Responsible Service and RefusalQuestion 17
A refused guest becomes abusive and will not settle. How far does the AGCO guidance go?
1. Option A: It stops at the manager, because police cannot attend a licensed premises for this.
2. Option B: It tells you to serve him so the situation calms down.
3. Option C: It tells you to notify the local police if necessary.
  Correct answer
4. Option D: It tells you to remove him yourself before you try anything else.
Explanation
The last step in the guidance is to notify the authorities, meaning the local police, if you need to. The AGCO information sheet on intoxication says the same at the multiple-signs stage: call the police if necessary. Serving an abusive guest to calm him is not available under section 32 if he appears intoxicated. Removal is available under section 44 of the Liquor Licence and Control Act, 2019, but it is not the first move, and it allows no more force than is necessary.
Responsible Service and RefusalQuestion 18
A guest who appears under 19 cannot produce valid ID. How does the AGCO guidance tell you to word the refusal?
1. Option A: Tell him that the manager personally has banned him from the premises.
2. Option B: Tell him the bar has simply run out of what he ordered.
3. Option C: Say nothing, and just walk away from the table.
4. Option D: Decline the sale or service, and cite the law against serving minors.
  Correct answer
Explanation
The guidance is to say no plainly, name the law as the reason, and refer to your signage. Naming the law moves the refusal off you and onto a rule that binds everyone. An excuse about the manager or the stock starts an argument you cannot win, and it teaches the guest to try the next bar. Saying nothing leaves him waiting for an order that is never coming.
Responsible Service and RefusalQuestion 19
You take a guest aside to a quiet corner to tell him you cannot serve him any more alcohol. Which statement about that choice is correct?
1. Option A: It is a strict legal requirement, so every refusal must always happen out of earshot of others.
2. Option B: It is good practice. No rule fixes where a refusal happens, and privacy lowers the chance of a scene.
  Correct answer
3. Option C: It breaches the Act, because every refusal must be made in front of a witness.
4. Option D: It is allowed only if the guest agrees to move away from the bar.
Explanation
Nothing in the Liquor Licence and Control Act, 2019, its regulations or the Registrar's Interim Standards says where or how you deliver a refusal. What the law fixes is the outcome, because section 32 stops the sale or supply once a guest is or appears intoxicated. Where you stand while you say it is a professional judgment. The witness rule and the consent rule in the other options are both invented.
Responsible Service and RefusalQuestion 20
You cut off a guest in your section. Why does the rest of the team need to know straight away?
1. Option A: Because the licensee must file a written report naming every server on shift that night.
2. Option B: Because section 32 also bars permitting the supply, so a colleague who serves him puts the bar in breach.
  Correct answer
3. Option C: Because the cut-off automatically expires after just one hour, unless a second server confirms it again.
4. Option D: Because tips have to be split differently after a refusal.
Explanation
Section 32 of the Liquor Licence and Control Act, 2019 covers three things: selling, supplying, and permitting liquor to be sold or supplied to a person who is or appears intoxicated. A guest who walks to the other end of the bar and gets served has still been served by the house. Telling the team and the door closes that gap. There is no report duty, no expiry on a cut-off and no tip rule attached to a refusal.
Responsible Service and RefusalQuestion 21
A guest with several signs of intoxication asks for "just a light beer, nothing strong." Does section 32 treat beer differently from spirits?
1. Option A: Yes, section 32 applies to spirits only, not to beer or wine.
2. Option B: Yes, beer under five percent alcohol is exempt from section 32.
3. Option C: No. Liquor covers beer, wine and spirits alike, so the same ban applies.
  Correct answer
4. Option D: No, but the bar may serve one light beer as a courtesy exception.
Explanation
Liquor means beer, wine and spirits, or any combination of them, so section 32 treats a light beer the same as a shot of spirits once a guest is or appears intoxicated. Nothing in the Act limits the ban to spirits, and no alcohol percentage carves beer out of it either. The AGCO sheet's cease-service rule at multiple signs applies under any circumstances, so a single light beer is not a courtesy exception.
Responsible Service and RefusalQuestion 22
A guest demands proof that he is drunk before he will accept your refusal. What is the legal test you are applying?
1. Option A: Whether the guest is or appears to be intoxicated.
  Correct answer
2. Option B: Whether the guest's blood alcohol concentration is over 0.08.
3. Option C: Whether the guest has had more than three drinks in the bar.
4. Option D: Whether a police officer agrees with your judgment.
Explanation
Section 32 of the Liquor Licence and Control Act, 2019 asks one question: is the person, or does the person appear to be, intoxicated. What you can see is enough. The AGCO information sheet gives you the signs to read, including speech, motor control, alertness, eyes and breathing. No breath test, drink count or police opinion sits between you and the refusal, and you have no way to measure blood alcohol at the bar.
Delivery and Special SituationsQuestion 23
A convenience store licensee wants to store liquor in a rented unit away from the store. What must be true?
1. Option A: The unit must not be a dwelling, and the licensee must update its iAGCO profile with the location
  Correct answer
2. Option B: The unit may be located inside a private home, as long as that one room stays locked
3. Option C: The licensee must already hold a separate general delivery licence before renting space
4. Option D: The unit must be located within one kilometre of the licensed store premises
Explanation
Storage away from the store is allowed when the space is secure and is not part of a dwelling. The licensee also updates its iAGCO profile with the location. A locked room inside a home is still a dwelling. A distance limit and a delivery licence are not part of this standard.
Delivery and Special SituationsQuestion 24
How long must a licensed grocery store keep its records of liquor purchases and retail sales?
1. Option A: 90 days
2. Option B: Six months
3. Option C: At least one year
  Correct answer
4. Option D: At least seven years
Explanation
The store keeps records of its wholesale liquor purchases and its retail liquor sales for at least one year. Those records cover in-store sales and orders placed online for in-store or curbside pickup. 90 days and six months fall short, and seven years is not what this standard asks for.
Delivery and Special SituationsQuestion 25
A licensed convenience store fills a delivery order from its own shelves. When does the one year record period start?
1. Option A: When the customer first pays for the order online
2. Option B: When the liquor is removed from the store
  Correct answer
3. Option C: When the order is first placed online by the customer
4. Option D: At the end of the calendar year
Explanation
For a delivery order the store fills itself, the one year period runs from the date the liquor is removed from the store. The purchase date and the delivery date go in the record, but they do not start the clock. The calendar year plays no part.

Smart Serve Practice Test 13

Smart Serve Practice Test 13 Questions and Answers

Two guests each drink four beers. One drinks them over four hours with a meal. The other drinks them in 40 minutes on an empty stomach. Why do their states differ so much?

A regular tells you he drinks every night, so six pints does not affect him. How should you read that claim?

A guest mentions she is recovering from an illness and started a new medication. Two glasses of wine hit her much harder than usual. What explains it?

A guest asks you what blood alcohol concentration gets a driver in trouble in Ontario. Which answer is right?

A guest is stopped on his way home and registers in the warn range for the first time. What happens under Ontario's rules?

Under section 67 of the Liquor Licence and Control Act, 2019, what makes a person guilty of an offence?

Section 67 (1) (a) makes it an offence to furnish false information in an application under the Act. What extra element does that clause require?

A corporation is convicted of an offence under the Act. Under section 67 (2), when is one of its directors also guilty of an offence?

A corporation is convicted of a general offence under the Liquor Licence and Control Act, 2019. What is the maximum fine?

An individual is convicted of a general offence under the Act. What does section 68 (1) (b) allow?

Section 68 sets the general penalties. Which convictions does it leave out?

Nadia Popovic hands you an Ontario licence showing a birth date of November 29, 2007 and the number P4821-63870-71029. Which numbers should match the last two digits of her year of birth?

Minh Tran hands you an Ontario licence showing a birth date of June 4, 2006 and the number T9034-51260-60418. What should you notice?

Simran Kaur hands you an Ontario licence showing a birth date of March 3, 2006 and the number K2760-58410-90503. What should you do?

You ask a guest for a second piece of ID because you are unsure about the first. He offers his student card, which has his photo but no birth date. Does that work?

You want to test whether the licence in your hand really belongs to the guest in front of you. Which question does the AGCO suggest?

A refused guest becomes abusive and will not settle. How far does the AGCO guidance go?

A guest who appears under 19 cannot produce valid ID. How does the AGCO guidance tell you to word the refusal?

You take a guest aside to a quiet corner to tell him you cannot serve him any more alcohol. Which statement about that choice is correct?

You cut off a guest in your section. Why does the rest of the team need to know straight away?

A guest with several signs of intoxication asks for "just a light beer, nothing strong." Does section 32 treat beer differently from spirits?

A guest demands proof that he is drunk before he will accept your refusal. What is the legal test you are applying?

A convenience store licensee wants to store liquor in a rented unit away from the store. What must be true?

How long must a licensed grocery store keep its records of liquor purchases and retail sales?

A licensed convenience store fills a delivery order from its own shelves. When does the one year record period start?